The following frequently asked questions should help you to clarify any doubts. If your question is not being answered, please feel free to contact us via firstname.lastname@example.org. We will be happy to answer you as soon as possible.
Orders & Shipping
I do not have a credit card or PayPal, are there other payment options?
That's no problem (in case you are from Switzerland), because you can easily order on account. It will be sent to you as a PDF by e-mail after completing your order. Usually. you have 14 days to pay the invoice. If for any reason it is not possible to meet this deadline, please let us know via email@example.com.
I have just ordered something from NIKIN, when can I expect the order to arrive?
Usually, the shipping time for orders is 2 to 4 days (applies to orders from Switzerland). Important to note is that it is 2 to 4 working days. This means that someone who orders on Friday or before a public holiday, must be aware of small delays. We also don't have any influence on what happens after we hand over the package to the post office. For various reason or problems at the post, orders may arrive a few days late. However, in most cases they are very reliable and on time.
I need a product faster than in the regular shipping time, what can I do?
Please contact us directly at firstname.lastname@example.org and make your request. We can not guarantee everything, but usually it is possible to fulfill your request. :)
I forgot to specify that my order will be a gift, can I do that afterwards?
In general, that should not be a problem. Please fill out the following form as soon as possible www.nikin-service.ch and mention which product (size, color, name, etc.) will be a present and which name should be on the tree certificate. Requests shortly after the completion of the order will be processed immediately. If your request is received days later, unfortunately we can no longer guarantee the correction because your order may already be on its way to you.
I want to redeem a discount code, how can I do that?
When ordering on your computer or laptop, after entering your address, a box called "gift card or discount code" appears, where you can type in your discount code. For orders via mobile phone, also after the address information, click on "Show order summary" to enter your discount code.
Where and from what are the products of NIKIN produced?
Where our products are made and what materials are used varies from product to product. Take a look at Product Information table for an overview of current production locations and materials used. It also contains information about our future plans and targets.
How can I sponsor a tree?
The exact procedure is described on the following page: Planting trees. For more information about our partner organisation OneTreePlanted who plant trees for us, go to their website at www.onetreeplanted.org.
Where are the trees planted?
Where your tree is planted depends on where it is needed the most. Therefore, your tree will be planted at the location where OneTreePlanted organizes its next tree planting campaign. However, you can always stay up to date with our Instagram and Facebook, OneTreePlanted and their website.
Can I visit my tree or at least take a picture of it?
Unfortunately no, because always at the end of the month, part of the revenue of all Tree-Product sales are given to OneTreePlanted, who then do not plant the trees immediately, but instead organise tree planting campaigns several times a year at the various locations. But our partner has some photos of tree planting on their website at OneTreePlanted Photos
Are trees planted for all NIKIN products?
Yes, a tree will be planted for each NIKIN Product.
Return by mail
Although we regret that you do not like your order, you have the right to return the products within 14 days. You will receive a new invoice, but the shipping costs are always included. Please contact us directly via contact form. Please note that the package you send back to us must contain your shipping bill or a copy of it.
Damaged package or item
We always try to sort out production errors before shipping, but it can happen that errors are not noticed and incorrect products are still shipped. Please report this immediately to our service department via contact form, ideally with a photo of the product. Your product will be replaced immediately and free of charge.
Return your order here (return form) and place a new order in our online store. This way your return will be refunded in the next days depending on your choice of payment method and you will not have to wait for your new item until we have processed your return.
IMPORTANT: All returns must be registered via the return form in order to be processed correctly.
If you still have open questions or any other requests, please email to email@example.com or send us a message on WhatsApp +41 76 543 41 41.