We are here for you if you need help or have questions. You may find the answer to your questions in the FAQ. If you still have questions after that, you can reach our customer service via various channels, which you can find at the bottom of the page next .to the FAQ's
by phone at
+41 76 543 41 41
under the telephone number
+49 7731 1629401
Our internal customer service in Lenzburg always has an open ear for your concerns and takes care of them as quickly as possible. Team leader Sophie and the team of around five answer all customer concerns personally by phone, WhatsApp or email. We are particularly busy around Christmas time, because that's when a lot of people order items and therefore have a lot of concerns and questions. During this time, it can take Sophie and her team 48 hours. Normally, however, you will hear from us within a day.